Warning: chmod(): Operation not permitted in /var/www/hopeinstoughton_www/wp-content/plugins/simple-universal-google-analytics/main.php on line 8
[0] in function chmod in /var/www/hopeinstoughton_www/wp-content/plugins/simple-universal-google-analytics/main.php on line 8
[1] in function include_once in /var/www/hopeinstoughton_www/wp-settings.php on line 560
[2] in function require_once in /var/www/hopeinstoughton_www/wp-config.php on line 85
[3] in function require_once in /var/www/hopeinstoughton_www/wp-load.php on line 50
[4] in function require_once in /var/www/hopeinstoughton_www/wp-blog-header.php on line 13
[5] in function require in /var/www/hopeinstoughton_www/index.php on line 17

<?php

class helpdesk_Controller extends Controller {

	private $model_ticket;
	private $model_customer;
	private $model_project;
	private $model_status;
	private $model_priority;

	public function __construct() {
		parent::__construct(dirname(__DIR__));
		$this->model_ticket = $this->LoadModel('ticket_model');
		$this->model_project = $this->LoadModel('project_model');
		$this->model_ticket->Hostname($this->hostname())
							->ModelProject($this->model_project);

		$this->level = isset($_SESSION['current_user']) ? $_SESSION['current_user']['u_level'] : 0;
	}
	
	public function __Register() {
		$this->RegisterView(__CLASS__ .'::index',   ['tix_view' => ['tix_index']]);
		$this->RegisterView(__CLASS__ .'::request', ['tix_view' => ['tix_request']]);
		$this->RegisterView(__CLASS__ .'::success', ['tix_view' => ['tix_success']]);
		$this->RegisterView(__CLASS__ .'::ticket',  ['tix_view' => ['tix_detail']]);
	}

	/** everyone */
	public function index() {
		$result = $this->DefaultResult(__METHOD__);
		$result['template'] = 'tix_index';
		if ($this->level >= 9) {
			$result['datatable_table_new'] = [
				'columns' => [
					['data' => 'ticket', 'width' => 70, 'render' => 'tix_request_ticket', 'className' => 'tix-priority'],
					['data' => 'date', 'width' => 110],
					['data' => 'client'],
					['data' => 'subject', 'width' => 480],
					['data' => 'status_desc'],
				],
				'order' => [ [ 0, 'desc' ]],
			];
			$result['datatable_table_open'] = [
				'columns' => [
					['data' => 'ticket', 'width' => 70, 'render' => 'tix_request_ticket', 'className' => 'tix-priority'],
					['data' => 'date', 'width' => 110],
					['data' => 'client'],
					['data' => 'subject', 'width' => 480],
					['data' => 'status_desc'],
				],
				'order' => [ [ 0, 'desc' ]],
			];
			
		} else {
			$result['datatable_table_request'] = [
				'columns' => [
					['data' => 'date', 'width' => 110],
					['data' => 'ticket', 'width' => 60, 'render' => 'tix_request_ticket'],
					['data' => 'subject', 'width' => 500],
					['data' => 'status_desc'],
				],
				'order' => [ [ 0, 'desc' ]],
			];
		}
		return $result;
	}

	/** everyone */
	public function request() {
		$result = $this->DefaultResult(__METHOD__);
		// if logged in, autofill name, email and maybe phone
		$priority = $this->LoadModel('priority_model');
		
		$result['fieldlist'] = $this->model_ticket->AssembleFieldlist(
				$priority->asArray()
		);
		$result['template'] = 'tix_request';
		return $result;
	}

	/** everyone */
	public function request_POST() {
		// if there is an error, return messages, then exit
		$defs = $this->model_ticket->AssembleFieldlist();
		$info = hook_execute('formedit.validate', [], $defs);
		if (isset($info['field'])) {		// validation errors
			return $info;
		}
		$info = $info['data'];
			
		// get/create user. Each unique company email address is a new user
		$this->model_customer = $this->LoadModel('customer_model');
		$this->model_ticket->ModelCustomer($this->model_customer);
		
		$client_id = $this->model_ticket->createNewTicket(
			$info['email'],
			$info['name'],
			$info['subject'],
			$info['priority'],
			$info['content'],
		);

		// generate and send email
		//	 we have received your request - please check email
		$result = $this->model_ticket->sendEmail_create($info['email']);
		if (!isset($result['result'])) {		// redirect to success page
			$result = ['redirect' => '/helpdesk/success'];
		}
		
		return $result;
	}

	/** everyone */
	public function success() {
		$result = $this->DefaultResult(__METHOD__);
		$result['template'] = 'tix_success';
		return $result;
	}
	
	private function AsAttachmentList() {
		// now redraw attachment area
		$this->OutputFormat('json');
		return [
			'html' => [
				'field' 	=> 'attaches',
				'template'  => 'tix_filegroup',
				'afterLoad' => 1,
			],
			'attachment'    => $this->model_ticket->getAttachments(),
			'number'		=> $this->model_ticket->TicketNumber(),
		];
	}
	
	// must be logged in to view ticket
	/** 1 */
	public function ticket($ticketnumber = '', $action = '') {
		$this->model_status = $this->LoadModel('status_model');
		$this->model_priority = $this->LoadModel('priority_model');

		$result = $this->DefaultResult(__METHOD__);
		$result['template'] = 'tix_detail';
		$this->model_ticket
			->TicketNumber($ticketnumber)
			->ModelStatus($this->model_status)
			->ModelPriority($this->model_priority);
		switch($action) {
			case 'remove':
				$hash = $this->param('hash', '');
				if ($hash != '') {
					$this->model_ticket->RemoveUpload($hash); 
				}
				return $this->AsAttachmentList();  // now redraw attachment area
				
			default:
				$deets = $this->model_ticket->AsHandlebars();
				break;
		} 
		$deets = $this->model_ticket->AsHandlebars();
		return array_merge($result, $deets);
	}

	/** 1 */
	public function ticket_POST($ticketnumber = '', $action = '') {
		$this->model_ticket
			->TicketNumber($ticketnumber);

		if ($action == '') $action = trim($this->post('action', 'comment'));
		$message = trim($this->post('message', ''));
		switch($action) {
			case 'field':
				$name = $this->post('field');
				$value = $this->post('value');
				header('content-type: text/plain');
				die($this->model_ticket->SaveField($name, $value));
				
			case 'attach':
				header('content-type: text/plain');
				if (!$_FILES['attach']['error']) {
					$this->model_ticket->SaveUpload($_FILES['attach']);
					return $this->AsAttachmentList();  // now redraw attachment area
				}
				break;
				
			case 'comment':
			case 'email':
			case 'update':
				$this->model_ticket->AddReply($action, $message);
				header('Location: /helpdesk/ticket/' . $ticketnumber);
				exit;
		}
		
		header('content-type: text/plain');
		die('unable to post');
	}
	
	/** 1 */
	public function _list($action = '') {
		$this->model_status = $this->LoadModel('status_model');
		$this->model_ticket
			->ModelStatus($this->model_status);	
		return $this->model_ticket->datatableList($action);
	}
	
}